80% of clients satisfied with management consulting services

25 February 2019 Consultancy.eu

According to research among private and public sector consultancy buyers in the UK, 8 out of 10 clients are satisfied with the work carried out by management consultants. 84% of the clients polled by the British association of management consulting firms said that they use consulting services when they are in need of strategic, transformation or change support. 

The study found that 81% of the respondents believed that the delivery of consultancy services had met or exceeded their expectations. Additionally, more than half of respondents said that consulting work provided had consistently exceeded or substantially exceeded their expectations. At the other end of the spectrum, less than 9% felt that money spent on management consultants was not worth the investment.

Based on the results, UK’s consulting association – operating as the Management Consultancies Association (MCA), the counterpart of the BDU in Germany or Consult'in France in France – concludes that across the board, the quality of management consultancy services in the country has grown in the past years. Main reasons for the professionalisation include growing competition spurring the need for maturity, technology-led innovation which bolsters service propositions and quality assurance and more scrutiny from clients on who they hire and for what. 

However, critics of the study accuse the industrial representative body of bias, drawing an analogy with a butcher who is inspecting the quality of his own meat. The MCA however rebuffed the accusations of bias, pointing out that the survey was conducted by an external research agency, ensuring an impartial methodology and set of results.Do consulting projects add value to clients“We’re encouraged by the feedback from business leaders about the value of consulting,” said Tamzen Isacsson, CEO of the MCA. While the study didn’t look into the hard return on investment of consulting spend, the UK association did conduct such a study a few years ago, finding that clients were getting a return of £6 for every £1 invested. In the recent report, 16% of respondents listed value for money as an aspect of engaging consultants they especially appreciated, however, non-monetary aims were more important for consultancy buyers. Top reasons cited as to why management consultants were hired include independent thinking and transformational outcomes (49% each), and knowledge transfer and achievement of project goals (35% each). 

When asked for which services they typically hire consultants, business transformation came on top by some distance. This is mainly due to the changing environment in which organisations operate, with aspects such as heightened competition, tech-led disruption, a changing workforce and more demanding consumers leading the need for change. In order to adapt to these and other forces, organisations need to revamp their business strategies and operating models, meaning that larger business transformation efforts are required to remain successful.

Not surprisingly, digital and technology ranked second, with nearly all companies nowadays looking into how emerging technologies can benefit their business. In manufacturing, Industry 4.0 holds major promise for operational improvement, in aviation, the internet of things will be crucial for smoother maintenance & operations, while in automotive, robotisation is becoming key to streamline production lines. Technology also can massively benefit the public sector, including areas such as communication with inhabitants and entrepreneurs, as well as internal processes.Which consulting services are used most by organisationsFunctional areas of management consulting that remain in high demand are strategy, finance, project management and change management. 

Looking ahead into 2019, efficiency is the top businesses challenge clients will seek to hire consultants for, at 47% of responses. Not surprisingly, Brexit ranks high – the UK and EU still are working on ways to settle Brexit by the end of March, and in its slipstream the impact on businesses and governments. Digital implementation and crafting strategies to deal with digital disruption round off the list of top priorities. 

For more information on the study, see the article ‘8 out of 10 UK companies hire consultants, and are satisfied’ on Consultancy.uk. 

Related: Italy's management consulting market grows 7% to €4.3 billion.

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The best consulting firms to work for in Germany and France

07 February 2019 Consultancy.eu

Six consulting firms have been named a top company to work for in Germany and France. According to an annual ranking based on the feedback of employees, Capco, MHP, Capgemini, Bain & Company and KPMG are among Germany's top employers, while onepoint made the grade in France.

With the competition for talent rising across Europe, being able to set a company apart from its competition to attract future recruits has become more important than ever before. To that end, Glassdoor is a platform where employees can review their employers, either using their real name, a pseudonym, or anonymously. The American-origin platform, which launched across Europe in 2015, has since gained a strong foothold in the online landscape for career orientation and recruitment.

Based on all ratings given to its website, Glassdoor has populated a list of the 25 best employers for six countries, including Germany and France. Unlike other awards, there is no self-nomination or application process, instead it’s entirely based on the feedback of employees. To determine the top performers, the researchers evaluate all company reviews shared by employees.

The best consulting firms to work for in Germany and France

Best consulting firms to work for

2019 sees five consultancies named a top firm to work for in European economic powerhouse Germany, while in neighbouring France, only one consulting firm managed to rank in the country's list of top employers.

Scoring 4.4 stars out of a possible five, Capco was ranked as the fifth best place to work in Germany overall, making it the best consultancy to work for in the country. The firm, which returned to independence in 2017, received the best reviews of the consulting industry by its staff.

One employee cited a great feedback culture at Capco “that allows younger colleagues in particular to constantly evolve and learn from their more experienced colleagues.” Echoing this, another agreed; “Capco offers exciting development opportunities at every level and many opportunities to learn. There is always the possibility for a direct exchange with the management and the partners.”

Porsche-owned MHP is an international consultancy based in Ludwigsburg, Germany, specialising in digital and process consulting. The firm also received an average of 4.4 stars from its employees. Reviewers celebrated the firm’s “colleagues, kickers, expenses and development opportunities,” as well as the illustrious company car model which comes with their job. Another stated that the firm’s youthful culture fosters self-belief, saying, “Huge opportunities. Even as a trainee I was always taken seriously.”

Receiving a rounded score of 4.3, Capgemini also ranked highly in Glassdoor’s overall listing. The firm recently merged its consulting, digital and creative units to create Capgemini Invent, and the firm’s all round creative culture was one of the main pluses for its staff. One noted, “Free leadership culture with a great deal of creative freedom. Very respectful interaction with each other – on the management side and in the team,” while another extolled the virtues of the firm’s exciting and diverse tasks, and a “high commitment to diversity.”

Bain & Company also averaged a score of 4.3 from its employee feedback. The strategy consulting giant is also a top consultancy to work for in the UK, and as with its British wing, the firm was praised by its staff for “extraordinary colleagues, excellent teamwork, good career options”, as well as its “overall working atmosphere, promotion and good care of employees.” Bain and MHP are the only returners from last year’s list, which also included Deloitte and Accenture.

Finally, Big Four firm KPMG made the cut for Glassdoor’s ranking in Germany, with a score of 4.2. The benefits listed by contented employees at the firm’s German offices included its “exciting business model and versatile deployment and development opportunities”, alongside its promotion of flexible working hours and home work possibilities and its overtime either being paid out “or the option to take it as leisure time.”

Meanwhile in France, one consulting firm managed to win a place in Glassdoor’s ranking. This is the same as last year, however the consultancy in question then was Wavestone. Now, it is onepoint, which ranked as the sixth best place to work in France as a whole, and is therefore considered by the analysis to be the best consultancy to work for in the country.

Scoring an average of 4.3, onepoint is a major player in digital transformation in France, employing some 2,300 staff. The hierarchy of the company and cultural flexibility were cited as key pros for employees, with one praising the “availability of members of the management,” and the “promotion of the balance between professional and private life.” Another consultant went as far as to call it a “small paradise.”

Related: The 25 best management consulting firms in the Netherlands.