Quintop's approach for implementing total workforce management

29 April 2020 Consultancy.eu 3 min. read

How can organisations implement total workforce management (TWM)? Leveraging over two decades of experience in the field across multinationals and mid-sized, Quintop has developed a five-step methodology for successfully embedding total workforce management within their teams. 

According to the firm’s experts, designing and implementing a total workforce management strategy requires a holistic view, supported by a cross functional approach. Ultimately, the end state of the implementation program should be led by an organisation’s top management, with the outcome co-owned by multiple functions across the key areas of processes, systems, governance and people.


As a start, define the total workforce management ‘case for change’: why should the TWM approach be used for the staffing strategy? What are the key objectives/goals of integrating the permanent and contingent workforce processes? What is the feasibility (financial and non-financial benefits versus investments in TWM solutions) of total workforce management with the organisation? 

Quintop's approach to the implementation of TWM


Create a detailed design and roadmap for the TWM solution in terms of end-to-end process, governance, technology and sourcing strategy. A participative approach between HR and procurement teams as well as vendors and other stakeholders is used to ensure all requirements are included. A Request for proposal (RFP) process is then released to select TWM tooling and service providers. 


Deliver the TWM solution by bringing the processes, people capabilities and technology in place through an iterative and agile approach. Key is to manage the collaboration and interdependencies between the main stakeholders – the internal IT department, the technology vendor, the implementation partner and the system integrator. 


The deployment phase is all about ensuring the roll-out phase runs smoothly. This is typically commenced with a pilot project – a small roll-out in a controlled environment, which allows the project team to test the methodology, stress test the system and processes, and provides valuable learning for the broader roll-out. Alongside focus on the hard change factors, focus on the softer sides of change is essential. 


Measure adoption. Is the new process adhered to? Are users, internal customers and workers satisfied with the total workforce management process and experience? Tracking benefits realisation (against the business case) and running ‘data driven’ improvement cycles for all components of the TWM solution should be a recurring process activity. 

Change management

As with any digital transformation, technology is an enabler, and not the means itself. Therefore, in every stage it is critical to support the project activities with a wide variety of change management and communication interventions. By designing and implementing a structured approach, it is possible to translate the total workforce management strategy into tangible results.