Natascha Pavlovic re-joins Horváth as a leader in its telecom practice

Eleven years after leaving the firm (and consulting) for a role in industry, Natascha Pavlovic has returned to Horváth.

Appointed a Principal and Head of the Telecom within the firm’s broader Energy, Environment & Telecommunication centre of excellence, Natascha Pavlovic has been tasked with expanding Horváth’s footprint and client portfolio in the telecoms sector.

She brings over fifteen years of experience to the role, four of which she gained at Horváth during her first spell at the consulting firm between 2006 and 2010.

In the past twelve years, Pavlovic worked for the German subsidiary of Spanish telecom giant Telefónica. At the group, she held several leadership roles, including most recently the position of Director Customer Experience & Digital Transformation. In the role, she led the group’s effort to maximise client satisfaction and minimise churn, while ensuring profitability is aligned with corporate targets.

Before that, Pavlovic was the Head of Corporate Strategy for Telefónica Deutschland, leading the company’s strategic planning in the country and the execution of strategic projects in the areas of digitisation, mergers & acquisitions, pricing and cost optimisation.

Now at Horváth, Pavlovic will focus in particular on strategic and commercial offerings (including new business models, market entry and product innovation) and digitalisation (digital operations and asset management).

Asked about her motivation to re-join the management consultancy, Pavlovic said: “I’m looking forward to the opportunity of contributing to Horváth’s continued growth in the telecom space, and on together with our team and clients develop now strategies, solutions and topics. And last but not least: the special ‘Horváth spirit’ which still is around at the firm.”

Founded 40 years ago, Horváth is a Germany-headquartered management consultancy firm with over 1,000 employees in around ten countries.