Cognizant and ServiceNow aim for $1 billion joint business

04 July 2023 2 min. read
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Cognizant and technology partner ServiceNow have launched a bold joint growth plan. In the coming years, the two companies aim to build a $1 billion combined business.

Global IT consulting and services company Cognizant has been working with ServiceNow for over a decade. The firm is one of ServiceNow’s leading partners worldwide – Cognizant sits in the ‘Strategic Partner’ band and was last year named the global winner of ServiceNow’s Accelerated Growth Award.

The expanded alliance will now see both companies invest in their relationship, as well as in new capabilities, platforms, and solutions that will help organisations across industries “drive their digital transformation agenda” and “embrace data driven ways of working”, including through artificial intelligence.

Cognizant and ServiceNow aim for $1 billion joint business

ServiceNow is a leading provider of software that helps organisations run and streamline their back-office processes. Its platform is particularly known for its strength in supporting IT-processes (such as IT ticket management), but also is used in domains such as customer experience, employee experience, and operational excellence.

In the ServiceNow space, Cognizant specialises in implementing ServiceNow applications.

ServiceNow Business Group

The newly formed ServiceNow Business Group within Cognizant will now spearhead the firm’s offerings, and lead the growth agenda agreed with ServiceNow.

“Across sectors, firms strive to improve their competitiveness, optimize operations, and deliver better overall experiences, but face challenges around platform silos and intensive, manual workflows,” said Ravi Kumar S, the CEO of Cognizant CEO.

“Cognizant and ServiceNow are well‑positioned to address these challenges through the combination of our deep industry expertise, enterprise AI solutions and ServiceNow's powerful platform, delivering innovative, cost‑effective solutions that enhance the value of our clients’ products and services to their end customers.”

Bill McDermott, Chairman and CEO of ServiceNow, added: “Every CEO is in an innovation race right now. The winners will embrace AI‑led transformation to reinvent how they do business. By combining the power of Cognizant’s solutions and services with our intelligent platform for end‑to‑end digital transformation, we will accelerate automation to solve our customers’ toughest challenges.”