Wavin teams up with Xebia for digital CX transformation

Wavin, the Building & Infrastructure business of Orbia, has brought Xebia on board to help the company improve its digital customer experience.

With over 12,000 employees across 65 production sites worldwide, Wavin is one of the world’s largest providers of plumbing and piping solutions to the building and infrastructure industry. Wavin provides pipes for water, sewer infrastructure, roof drainage, and heating and cooling systems.

Wavin’s products are used to help deliver civil engineering projects (such as roads or cities), public administration buildings such as schools or hospitals, stadiums for sports and entertainment, and residential and commercial buildings.

With the ambition to further professionalise the effectiveness of its sales function, Wavin has launched a strategic initiative. Key goals are to improve the user experience of clients, streamline the product offerings, enhance the effectiveness of e-commerce channels, and upgrade the own webshop through better integration with other channels and a more streamlined purchasing process.

“We are excited to work with Xebia to improve the customer experience of our digital channels and make it even easier for our clients in the more than 65 countries we operate in to do business with us online,” said Thomas de Jong, Head of Digital Technology at Wavin.

Xebia’s team will consist of experts from a broad range of areas, including e-commerce, cloud, data, technology, and digital transformation. The project team will be staffed from the firm’s offices in the Netherlands, Poland, and India.

The project is the latest in a series of collaborations between Wavin and the digital transformation consulting firm. The relationship kicked off in the Netherlands, where both companies are headquartered, and over the years branched out to also cover work in other continents.

“This collaboration marks the continuation of our great relationship with Wavin, which started with the implementation of an internet of things platform,” said Guido van den Boom said, partner at Xebia and the Account Executive for Wavin and its parent Orbia (Wavin was acquired by Orbia in 2012). “We look forward to supporting this project.”