A new IT system in consultancy? Consider these 10 supplier factors
Consulting firms preparing to invest in a new system should look beyond the software itself. Equally important is evaluating the supplier behind the product. That is according to experts at LIFT Software, who share 10 key supplier considerations that can make the difference in the success of an IT system.
1. User-Friendliness
An impressive feature list is meaningless if the software isn’t pleasant to use. User experience (UX) largely determines whether employees will actually adopt the system. Look for a clean and intuitive interface, mobile accessibility, and smooth workflows.
2. Scalability and Flexibility
The software should be able to grow alongside the firm. Whether expanding into new markets, adding teams, or adapting processes, scalability and flexibility are essential. Pay attention to features that support international operations, such as multilingual options or multi-entity management.
3. Experience in the Consulting Sector
There are countless software vendors active in professional services, but only a few truly understand how consulting firms operate. Think of project-based work, time tracking, billability, contract-based invoicing, and reporting for clients and partners.
A supplier with consulting industry experience speaks the language of consultants, understands their workflows, and delivers solutions that work straight out of the box.
4. Data Security and Compliance
Consulting firms handle sensitive client data. A supplier must therefore demonstrably comply with recognised security standards such as ISO 27001, and be fully GDPR-compliant. Check where data is stored (ideally within the EU) and how access and authorisation are managed – for instance, through two-factor authentication.
5. Integration Capabilities
The software should integrate seamlessly with existing systems such as accounting software, HR tools, or CRM platforms. Vendors offering an open API or standard integrations provide greater flexibility and make it easier to automate processes without costly custom development.
6. Cost Structure and Transparency
Look beyond the monthly licence fees and consider the total cost of ownership. Include costs for implementation, training, support, customisation, integrations, and scaling. Transparency in these areas prevents unpleasant surprises and enables fair comparisons between suppliers.
7. Customer Satisfaction and References
A trustworthy supplier has satisfied clients who are willing to share their experiences. Always request references from within the consulting sector and pay attention to their feedback on implementation, support, and ongoing development. This provides a far more realistic view than a sales demo alone.
8. Implementation: From Selection to Use
Selecting a supplier is only the first step in the partnership. Next comes the implementation and onboarding process. A good onboarding programme covers more than technical setup – it includes training, data migration, process configuration, and change management.
Suppliers that follow a structured and guided approach ensure the software truly works for consultants and support staff. This prevents frustration, increases adoption, and accelerates return on investment.
9. Customer Support
Even the best software generates user questions, updates, and occasional technical issues. At such times, the supplier’s customer support becomes the firm’s lifeline. Accessible, knowledgeable, and proactive support is therefore invaluable.
When choosing a supplier, look beyond the product itself to how the company provides ongoing support. A supplier that acts as a true partner can make a significant difference.
10. Development and Innovation
Software is never “finished.” The digital landscape evolves rapidly, and consulting firms need suppliers that evolve with it. It’s vital to choose a partner committed to continuous innovation – listening to client needs and actively driving product development.
A strong software supplier releases regular updates, involves consulting firms in its roadmap, and anticipates trends such as AI, automation, and data visualisation. Choose not only for what the software offers today, but for the promise of a future-ready platform.
Conclusion
Choosing a software supplier is more than an IT decision – it’s a strategic one that directly impacts the efficiency, agility, and growth potential of a consulting firm. Look beyond the technical features and consider the supplier’s experience, vision, security, flexibility, and long-term commitment.
In a market where human expertise is the product, the right software supplier can be the difference between operational burden and strategic advantage.
