Swedish credit manager Intrum taps Cognizant for tech upgrade

Swedish credit manager Intrum has flown in the support of Cognizant to help the group modernise its core credit management technology platform.

As part of the new multi-year agreement, Cognizant will be the lead partner for the build and delivery of a new core digital system. While designing the system, Cognizant’s consultants will also help Intrum simplify, harmonise, optimise its processes for lending, debt collection, and payments.

Headquartered in Stockholm, Intrum provides credit management services to clients in more than 20 European markets. The company helps clients streamline their accounts receivables and cash flow management, and with the collection of outstanding debts.

Commenting on the collaboration, Ronald Reurink, Global IT Mature & Emerging Markets & Scandinavia at Intrum, said: “We continuously strive to improve how to best support our business clients and consumers alike and are increasing our focus on operational excellence – to ensure our resources and tools are effective and efficient. Cognizant is helping Intrum to develop world class technology platforms to provide a seamless and friendly customer support.”

According to Reurink, the upgrade from the existing technology platform will help Intrum reduce total cost-of-ownership, accelerate modernisation of its integration platform, and build an agile digital services team to better manage customer needs.

The company further expects to embrace a more data driven way of working, with insights set to benefit sales and business development teams as well. “With our enhanced technology capabilities, we hope to leverage insights to be able to identify newer, workable debt servicing opportunities with more possibility to upsell or cross-sell additional offerings.”

Mats Johard, Country Manager for Sweden at Cognizant, said: “We are delighted to be working with Intrum to help them accelerate their modernisation with a new core digital system.”